Shipping policy

Shipping Policy

This Shipping Policy outlines how Rovellana fulfills and delivers orders across the United States. Our shipping processes comply with applicable FTC e-commerce rules and the Uniform Commercial Code (UCC).

Processing Times

Orders are processed within 1–3 business days. Processing delays will be announced when applicable, in accordance with FTC fulfillment transparency rules.

Shipping Times

U.S. domestic shipping typically takes 3–8 business days depending on location and carrier.

Shipping Costs

Shipping fees are calculated at checkout and vary by carrier, weight, and destination.

Tracking

All orders include tracking. Customers will be notified via email when their order ships.

Lost or Delayed Packages

If a package is lost or severely delayed, we will assist in filing carrier claims in accordance with UCC risk-of-loss rules.

Incorrect Addresses

Customers are responsible for entering correct address information. Orders shipped to incorrect addresses may not be eligible for free replacement.

Contact

Email: contact@rovellana.com